The Cisco Services organization is seeking hands on Technical Consultant to implement B2B integration of ITSM tools and processes using Cisco ServiceGrid. Cisco ServiceGrid is an integration platform in the cloud that seamlessly connects enterprise IT and service providers to enable automated multiparty IT service management. This offers customers a secure and flexible way to integrate their partners, vendors and solution providers in their ecosystem. ServiceGrid automates the sharing of processes, data, and workflows in real time by eliminating manual practices and bottlenecks and promoting significant operational efficiencies that are scalable and reusable.
The Project Manager (Implementation Specialist) requires a balance of hands on technical expertise and strong customer consulting expertise. In this role you will be responsible for the configuration, customization and implementation of Cisco ServiceGrid based on customer requirements and drive project completion following Cisco project delivery standards to ensure highest level of customer satisfaction.