Helpdesk and Office Support Specialist

Helpdesk and Office Support Specialist

Uni Systems

Luxembourg

What will you be doing in this role

• Act as a first point of contact for all user IT and non-IT-related requests and technical support issues;
• Provide technical assistance to determine nature of problems;
• Logistical support with mail management, office supplies, and other corporate services related tasks and purchases;
• Help with the management of office space;
• Process reports from the incident management tool.

Requirements

What do you need to succeed in this position?

• Bachelor’s Degree or 3 years of higher education or equivalent in professional experience;
• Professional experience in an IT, Facilities support team;
• Experience in providing support to users;
• Knoeldge of hardware repairs and HW support;
• Ability to identify user’s needs;
• Ability to work independently as well as part of a team in a multicultural environment;
• Flexibility and capacity to act upon problems;
• Strong client orientation and communication skills;
• Good knowledge of English.

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