Senior Software Engineer

Zendesk

Tallinn, Estonia

Job Description

Join our team at Zendesk QA (formerly Klaus) to develop cutting-edge customer service quality assurance solutions! We are seeking forward-thinking experts who are looking to build AI-driven tools that reshape the way teams review and analyze their customer interactions. Your skills and contribution can ensure our platform aids our customers in providing consistent, high-quality customer support, reducing churn and boosting customer satisfaction. Your expertise can help us change the game in how companies manage and improve their customer service operations.

Our quickly expanding, international team has embraced the innovative mindset from day one. We are looking to expand our team and seeking candidates for a hybrid role based in Estonia.

Our Stack

Python, PostgreSQL, MySQL, BigQuery, Google Cloud Spanner, REST, microservices
Google AI Platform, Apache Beam, Apache Flink and Airflow
Google Kubernetes Engine, Cloud Run, Github Actions, Bazel, and monorepo

What you'll be doing

Mission-driven development with a 6-week development cycle
High level of independence and trust, you decide how the implementation is done
Working independently in a team and delivering high-quality code in a timely manner
Building and improving our RESTful and RPC-based APIs to be consumed by various applications (and end-users!)
Building reusable code and libraries for future use
Optimizing the application for maximum performance and scalability
Implementing security and data protection functionalities
Designing and implementing data storage solutions
Building out integrations with help desk and analytics platforms
Performing code reviews and providing feedback to your peers
Set up monitoring systems and continuously monitor application performance to proactively identify and address issues
Writing automated tests