Senior Machine Learning Engineer

Zendesk

Remote, Germany

We are delighted to be hiring a Senior Machine Learning Engineer for the AI Agent product at Zendesk. You will own a designated product area and revolutionize how our customers experience our products. This is an exciting opportunity to bridge the gap between cutting-edge ML research and real-world impact.

You'll have the freedom to shape the product roadmap, discover innovative ML applications, and collaborate with a talented cross-functional team.

Key responsibilities:

You'll be part of a team responsible for maintaining and developing our core AI technologies which support millions of monthly conversations, using Python;
You'll work closely with the AI Researchers and turn their prototypes into production-grade AI services and enhance the performance and capabilities of our core LLM products;
You'll own the full development and operations cycle of a product, whilst helping to ensure our systems are running correctly and efficiently;
You'll use industry-proven tools and practices in an Agile setup;
You'll be joining a cross-functional team. Our teams have AI Researchers, Frontend Engineers and Backend Engineers.

Who you are:

Degree in Computer Science, Machine Learning, Statistics, Engineering, Mathematics, etc.;
Experience in various LLM frameworks (Langchain, LangGraph, Instructor, etc.);
Experience writing robust Python code and implementing best practices for live production systems;
A great understanding of microservices architecture and experience in various Python web frameworks such as Tornado, FastAPI etc.;
Experience in using CI/CD tools, container/orchestration systems (Kubernetes, Docker), observability tools (Grafana/Datadog,) NoSQL databases (MongoDB, Elasticsearch etc.) and cloud technologies (GCP/AWS );
Huge bonus if you have experience with conversational AI;
Team player and highly self-motivated, with a strong sense of ownership and accountability;
Great communication skills and fluency in English.

Apply Now

Don't forget to mention EuroTechJobs when applying.

Share this Job