Senior Machine Learning Scientist

Senior Machine Learning Scientist

Zendesk

Krakow, Poland

Job Description

The Agentic Tribe is revolutionizing the chatbot and voice assistance landscape with Gen3, a cutting-edge AI Agent system that's pushing the boundaries of conversational AI. Gen3 is not your typical chatbot; it's a goal-oriented, dynamic, and truly conversational system capable of reasoning, planning, and adapting to user needs in real-time. By leveraging a multi-agent architecture and advanced language models, Gen3 delivers personalized and engaging user experiences, moving beyond scripted interactions to handle complex tasks and "off-script" inquiries with ease.

We are delighted to be hiring a Senior Machine Learning Scientist for the AI Agent product at Zendesk. You will own a designated product area and revolutionize how our customers experience our products. This is an exciting opportunity to bridge the gap between cutting-edge ML research and real-world impact. You'll have the freedom to shape the product roadmap, discover innovative ML applications, and collaborate with a talented cross-functional team.

Key responsibilities

• You'll be part of a team responsible for designing and testing novel AI solutions for real business problems
• You'll own the full research projects end-to-end from understanding business requirements to design, implementation, experimentation and reporting
• You'll discuss your and others ideas in the research team regularly and provide peer review for your colleagues work
• You'll keep up with the NLP and ML fields and literature and introduce new concepts discovered as potential solutions to our business problems
• You'll work closely with machine learning engineers helping them implement your designs into our production system
• You'll use suitable tools and technologies for rapid implementation and quickly testing your hypotheses while keeping in mind the requirements of future production implementation
• You’ll collaborate with Product managers and other non technical stakeholders to discover product roadmap.

Who you are

• Degree in Computer Science, Machine Learning, Statistics, Engineering, Mathematics, etc.
• Proven record of Machine Learning or NLP research, ideally in industry.
• Knowledge of building deep learning neural network architectures, ideally with focus on NLP.
• Ability to implement ideas from research literature into proof-of-concept models.
• Practical approach for researching machine learning solutions to business problems.
• Huge bonus if you have experience with conversational AI.
• A positive, pro-active team player who is passionate about their craft, is keen to take part in product discussions and cares about helping the team deliver.
• Great communication skill and fluency in English.

How do we measure success in this role?

• How well your work aligns with the overall product roadmap and strategic goals.
• Effectiveness in collaborating with product managers, engineers, designers, and other stakeholders
• Discovery and Ideation - ability to identify new opportunities within the product area, as well as their ability to prioritize and champion these ideas.

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