Senior Software Engineer

Senior Software Engineer

Zendesk

Remote, Denmark

What you’ll be doing

• Publish well written and tested code to production;
• Participate in designing and developing key features and functionality of our event reporting pipelines;
• Investigate production issues and fine-tune our event pipelines;
• Continually improve event streams and data integrations for high efficiency, throughput and quality of data;
• Work on data instrumentation and integration with platform products for our customer facing reporting features, AI agent initiatives and product analytics;
• Collaborate with Product and the team on researching and brainstorming different solutions for problems we are solving.

What you’ll bring to the role

Required

• 4+ Years of experience in backend or full-stack application engineering role;
• Proven understanding of event stream processing and data instrumentation for analytics;
• Excellent communication and time-management skills;
• Committed to delivery;
• You believe building great software is a team effort and enjoy learning together through pairing, code reviews, tech talks, etc.;
• Comfortable taking ownership of all phases of software engineering: design, development, testing, deployment, and operational issues.

Preferred

• Prior experience owning Ruby or Scala services in a production environment;
• Experience working on high throughput messaging systems like Kafka;
• Experience working with data analytics platforms like Snowflake and knowledge of the concepts herein;
• Experience using monitoring/alerting to ensure the reliability of a system.

Tech Stack

• Our backend code is a blend of microservices written in Ruby on Rails and Scala;
• We use AWS Aurora to store data in MySQL and Kafka to stream events between services;
• We use Kubernetes and AWS to deploy and scale our applications.

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