Senior IT Operations Specialist

Amusnet

Malta

We are looking for a highly skilled and motivated Senior IT Operations Specialist to provide technical support and assistance to our internal and external users. The ideal candidate will have strong problem-solving abilities, excellent communication skills, and a passion for delivering exceptional customer service. If you are pro-active, tech-oriented person and want to be part of our fast-growing company, this position fits you perfectly. Join our team and face diverse challenges each day!

THE PERFECT TEAM MEMBER IS INSPIRED TO:

Serve as the first point of contact for users seeking technical assistance via phone, email, or helpdesk tickets, lead the installation, configuration and maintenance of desktops, laptops, mobile devices, and peripherals;
Provide support for advanced systems and applications, including JumpCloud, Google WorkSpace, Office 365, virtualization platforms, and cloud services;
Manage user accounts, security permissions, and directory services (JumpCloud, Google WorkSpace, Office 365 apps);
Coordinate with external vendors and third-party service providers for specialized support or hardware/software troubleshooting;
Monitor and maintain ticketing systems, ensuring SLAs are met and tickets are properly documented;
Assist in IT asset management, ensuring accurate inventory and lifecycle management of IT equipment;
Develop and maintain comprehensive technical documentation, standard operating procedures (SOPs), and knowledge base articles;
Lead or participate in IT projects, including system upgrades, migrations, and deployments.

THE SKILLS THAT WILL GRAB OUR ATTENTION:

Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience);
5+ years of experience in IT help desk or technical support, with at least 2 years in a senior or lead role;
Experience with Windows, macOS, and Linux operating systems;
Good understanding of enterprise systems such as JumpCloud, Google WorkSpace, Office 365 apps and familiarity with help desk ticketing systems;
Proficiency in networking concepts and troubleshooting (DNS, DHCP, TCP/IP, firewalls, routers, switches, SMB, WiFi, Radius, etc…);
Comprehension of virtualization technologies as Proxmox/Oracle;
Experience with automation tools (PowerShell, Python) to streamline IT operations;
Knowledge of ITIL best practices and experience working in an ITIL environment.

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