Senior Application Support Engineer - Engineering Systems

Veeva

Budapest, Hungary

The Role

The Senior Application Support Engineer is responsible for the day-to-day administration, end user support, system configuration, workflow management, and general system availability related to applications used on a daily basis by the engineering teams. Works closely with the rest of the IT and internal business teams to effectively support our business users.

What You'll Do

Provide day-to-day administrative support for multiple hosted applications (e.g. JIRA, Confluence, GitLab)
Assess, prioritize and resolve issues reported by users in the various applications
Provision new users, manage workflows, manage system configuration, and general end user assistance
Conduct user audits to ensure appropriate application access is maintained
Collaborate with the rest of the IT development teams to participate in projects and identify system improvements
Design, develop and test enhancements in alignment with internal business process requirements
Document all changes to applications per internal controls
Create technical documentation and conduct end user training
Adhere to industry best practices for change and release management

Requirements

Bachelor’s degree in Management Information Systems, Computer Science, Computer Engineering, or other similar degree, or equivalent work experience
JIRA/Confluence administration experience
Groovy Script knowledge and scripting experience to extract or update data via API
Advanced technical and analytical skills
Strong attention to detail, goal oriented
Commitment to excellent customer service
Basic time management skills
Excellent verbal and written communication skills
Ability to work independently with minimal guidance in a dynamic environment