Junior Software Engineer - Tier 2 Ops, Monitoring

Caterpillar

Kosice, Slovakia

What you will do:  

Observability, Monitoring, Alerting: AIOP's & Tier 2 Ops and Support Monitoring: candidates will have the unique opportunity to work with cutting-edge technologies and collaborate with top professionals working on very high impact and visible products. Candidates will be part of the team that is responsible for implementation and maintenance of systems generating operational insights and driving corrective actions within Caterpillar's whole digital Ecosystem. Candidates will be responsible for ensuring the reliability, availability, and performance of the Cat Digital Mission Critical web-based systems and infrastructure. Candidates will collaborate with cross-functional teams to develop and implement strategies to improve system stability, automate repetitive tasks, and enhance service delivery.  Successful candidates will use AWS cloud, BigPanda, ThousandEyes, AppDynamics, SQL/NoSQL databases, etc. within their projects.

Job Responsibilities and Duties:  

Monitor and troubleshoot production systems to identify and resolve performance, scalability, and reliability issues proactively. 
Participate in the on-call rotation to provide 24/7 support for Mission Critical applications and services.
Create and maintain automated processes and tools to manage deployment and release processes. 
Collaborate with cross-functional teams (like development) to define and document operational processes, best practices, and procedures. 
Implement and maintain system monitoring tools and dashboards to provide real-time insights into system performance and identify potential issues. 
Ensure that systems and infrastructure comply with security, compliance, and regulatory requirements. 
Conduct regular capacity planning exercises to anticipate future demand and ensure that we have the resources necessary to support our growing user base. 
Continuously evaluate systems and processes to identify areas for improvement and implement changes as needed.

What you have:

Recently graduated from University in Computer Science, Information Technology, a related field, or equivalent experience. 
English written and spoken (at least B1 level).
Demonstrated experience with some of the following: AWS cloud, BigPanda, SQL/NoSQL databases.
Experience in site reliability engineering, DevOps, or a related field. 
Experience with cloud-based infrastructure and deployment platforms, such as AWS and Azure. 
Some knowledge of programming languages, such as Python, Ruby, or Java. 
Solid understanding of networking, load balancing, and web application architectures. 
Knowledge of containerization technologies, such as Docker and Kubernetes.

Top candidates will also have:  

Experience with monitoring and alerting solutions such as Thousand Eyes, Grafana, AppD, and Introscope. 
Excellent problem-solving skills and a strong attention to detail. 
Background in ITIL and/or ITSM process.

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