Senior Business Analyst

Senior Business Analyst

Ciklum

Remote, Bulgaria

About the role

As a Senior Business Analyst, become a part of a cross-functional development team engineering experiences of tomorrow.

You'll be a part of a cross-functional team that delivers browser capabilities from conception to operation. You will collaborate with architects, data analysts, digital analysts, product owners, software developers, technology leads and UX/UI designers to clearly define, document and communicate requirements that will enable implementation of new changes and enhancements to our digital platforms in an agile manner. Working alongside a varied set of technology and business stakeholders, you define and document new business, user, and system requirements, considering impacts to upstream/downstream services. You manage the requirement lifecycle from planning through to elicitation, testing, delivery, and business acceptance. You can provide business analysis to multiple agile delivery teams and work closely with the product owner and technology leads to prioritize and manage complex backlogs.

The Service Delivery Transformation (SDT) Project seeks to evaluate existing technology across the tax lifecycle and determine the best future state for that technology. This will include decomposing existing assets to determine functionality, assessment and so forth.

This initiative aims to modernize a nationwide government platform through comprehensive digital transformation. By leveraging advanced web portals, mobile applications, CRM systems, predictive analytics, and AI, we seek to enhance and streamline core services for government officials, the legal ecosystem, and citizens. Our primary focus is ensuring seamless integration, scalability, and adherence to rigorous performance and security standards. Ciklum will lead and support multiple products and work streams within this collaborative effort. This project offers a unique opportunity to thrive in a multicultural environment while contributing to high-impact government services. By applying business process reengineering (BPR) and innovative technologies, we aim to reshape public service delivery as part of a national-scale transformation.

Responsibilities

• Ensure stakeholders' engagement and effective collaboration
• Plan, estimate, and perform Business Analysis activities within all SDLC stages
• Define business needs and objectives
• Define the most applicable elicitation approach and use appropriate techniques and ensure effective usage of techniques
• Work with all requirements types throughout the whole life cycle: from the idea to the acceptance and maintenance. Ensure requirements quality on the project
• Model requirements by using the most applicable notation according to the project needs
• Define Information Architecture for project documentation within the project
• Define or contribute to the solution roadmap definition
• Define and manage the solution scope to avoid scope creep
• Manage the backlog: from the definition of “how” to its execution, perform backlog prioritization and refinement
• Define Change management procedure
• Collaborate closely with the development team
• Ensure requirements quality on the project
• Facilitate Agile ceremonies according to the chosen development methodology and ensure their effectiveness
• Define Business Analysis approaches and processes from scratch and implement ongoing improvements to the existing ones

Requirements

We know that sometimes, you can’t tick every box. We would still love to hear from you if you think you’re a good fit!

• Proven ability to work with different groups of stakeholders along with experience in setting up stakeholder management approach
• Comprehensive experience in setting up Business Analysis processes and approaches (in elicitation, decomposition, modeling, documentation, traceability, prioritization, and change management)
• Vast experience in setting up requirements life cycle management
• High proficiency in requirements documentation, its structure definition, and templates creation
• Solid experience in UML and BPMN modeling (and ability to adjust modeling approach according to the project context)
• Advanced knowledge of how to manage a solution roadmap and experience in its definition (or contribution, at least)
• Expertise in product scope management and backlog management
• Solid knowledge of Business analysis techniques and best practices
• Experienced and flexible Agile practitioner focused on delivering value
• Communication is a key. You speak and write in English fluently or at least at an upper- intermediate level
• Able to express ideas, thoughts, and questions simply, concisely, and in a structured way
• Accountable for the own scope of work and follow the “said and done” principle
• Eager to learn and grow: curios, keen to constant self-development
• Proactive in efforts to deliver results according to expectations, as well as keen to suggest new ideas, looking for alternative solutions
• Capable of assessing tasks of less experienced colleagues and providing constructive feedback

Desirable

• Experience in Pre-sales, Discovery phases: having ownership of BA tasks
• Technical knowledge and skills:
  • Solid knowledge of major architectural types
  • Practical experience in working with main database types and writing queries

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