Senior Network Support Engineer

Senior Network Support Engineer

DXC

Sofia or Varna, Bulgaria

Daily challenges

• Leading deep-level troubleshooting in conjunction with vendor and third-party support;
• Planning and implementation of normal, standard or emergency changes within the applicable technology platform that you are responsible for;
• Proactively anticipating issues or situations which impact the service quality;
• Participating in Root Cause Analysis and Problem Management lifecycle activities;
• Building good awareness of the customers’ business, environment and support processes;
• Participating in on-call duty shift schedule.

eXperience and skills required

• Bachelor’s degree in Computer Science, Telecommunication or equivalent;
• At least 5 years of relevant network experience, preferably supporting Enterprise customers;
• Deep knowledge in TCP/IP, routing (OSPF, BGP, EIGRP), switching (Ethernet, STP, LACP, VTP) and other network technologies and protocols, such as ICMP, ARP, Port-security, etc.;
• Understanding of IT Service Management (ITSM) and IT Infrastructure Libraries (ITIL) processes;
• Good communication skills and Customer centric focus - ability to communicate clearly and in a timely manner with all customers, partners and users, internal and external;
• Fluent English.

What we will consider as an advantage:

• Cisco CCNP and/or other equivalent network certification;
• Experience with Cisco and HP/Aruba network technologies;
• Experience with Wireless Network Technologies (Cisco, Aruba);
• Experience with F5 BigIP Load Balancers (including LTM, ASM, APM, GTM modules);
• Public Cloud (Azure, AWS);
• SDWAN (Cisco, Aruba, Fortinet, VMware).

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Bulgaria      Support Engineer      System Administrator and DevOps      DXC