ServiceNow Developer

(Maternity Cover)

EMBL-EBI - European Bioinformatics Institute

Hinxton, United Kingdom

As a ServiceNow developer at EMBL-EBI, you will play a crucial role in the development, design, and support of technical solutions on the ServiceNow platform. Your responsibilities will span across administration, application development, maintenance, and technical support for the ServiceNow platform, all executed with the utilisation of best practices in web programming techniques. Join us in this exciting journey as we redefine and elevate our IT services landscape.

Your role

As a ServiceNow Developer, you will:

Assist in the development and customization of ServiceNow applications, especially ITSM modules (Incident, Problem, Change, Request Management), Workspaces and Employee Center;
Write, test, and deploy basic server-side and client-side scripts like business rules, client scripts, UI policies, and UI actions;
Create and maintain forms, fields, workflows, notifications, and reports within the ITSM platform;
Build Service Catalog items as per stakeholder requirements. Build logic using Workflows and Flow designers;
Provide support in maintaining the ServiceNow ITSM platform by troubleshooting issues, managing incidents, and performing root cause analysis;
Assist with system administration tasks such as managing user roles, permissions, and data integrity;
Ensure that configurations and customizations follow best practices and that updates and upgrades are appropriately tested and deployed;
Create and maintain system design and operations documentation;
Commit to continuous improvement and learning of ServiceNow best practices, tools, and technology.

You have

Overarching understanding of ServiceNow Enterprise product suite, with in-depth knowledge of ITSM;
Hands-on experience with the ServiceNow platform, including configuration, customisation and development;
Proficiency in ServiceNow scripting languages such as JavaScript, GlideScript and Jelly;
Demonstrable experience with ServiceNow APIs and integration with other IT systems;
Knowledge of web technologies, HTML, CSS, and REST APIs;
Understanding of database concepts, especially within the context of ServiceNow's database schema;
Troubleshooting skills for identifying and resolving technical issues within the ServiceNow environment;
Ability to document and articulate technical solutions clearly;
Proven ability to work independently and as a team member, with good communication and time-management skills;
Knowledge of Agile/Scrum concepts, ideally with experience operating in a Scrum team;
Familiarity with ITIL (Information Technology Infrastructure Library) best practices.

You might also have

2+ years experience of ServiceNow development, including IT service management process design and system integrations;
ServiceNow System Administrator & ITSM Implementation Specialist certifications desirable;
Other relevant ServiceNow certifications, such as Certified Application Developer (CAD), may be beneficial.

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