IT Support Specialist

Uni Systems

The Hague, Netherlands

Description

At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for an IT Support Specialist to join our UniQue team in The Hague!

What will you be bringing to the team?

Perform daily service desk activities.
Daily handling of ICT support requests and incidents.
Daily activities coming from tickets and as requested by staff members, admin reporting line to the Head of Team Workplace Services.
Provide 1st and 2nd level support on client ICT incidents.
Fulfil client ICT service requests.
Prepare, configure and maintain PCs.
Prepare, configure and maintain mobile phones and tablets.
Prepare, configure and maintain mobile offices.
Prepare and configure desk phones.
Prepare and configure USB sticks and tokens.
Perform required hardware maintenance and setup tasks.
Configure, maintain and support MFP (multi-functional printers).

Requirements

What do you need to succeed in this position?

Secondary education attested by a diploma giving access to post-secondary education.
At least 5 years of professional experience working in an ITIL environment.
Possess an in-depth knowledge of Windows OS.
Good knowledge of Windows OS remote deployments.
Familiarity with Active Directory and Group Policies.
Understanding of IT Service Management tools.
Familiarity with hardware: desktops, laptops, mobile phones, tablets.
Knowledge of MFP (Multi-Functional Printers) maintenance and support.
Familiarity with mobile devices management and maintenance (mobile phones, tablets).
Fluent in English at least at a level B2.

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