Senior Software Engineer (Back-End)
Zendesk
Remote, Estonia
Job Description
Join our team at Zendesk QA (formerly Klaus) to develop cutting-edge customer service quality assurance solutions! We are seeking forward-thinking experts who are looking to build AI-driven tools that reshape the way teams review and analyze their customer interactions. Your skills and contribution can ensure our platform aids our customers in providing consistent, high-quality customer support, reducing churn and boosting customer satisfaction. Your expertise can help us change the game in how companies manage and improve their customer service operations.
Our Stack
- Go, Python, Java, PostgreSQL, Google Cloud Spanner, GRPC, REST, microservices
- TypeScript, Vue.js, Cypress
- Google AI Platform, Apache Beam, and Airflow
- Google Kubernetes Engine, Cloud Run, Github Actions, Bazel, and monorepo
What you'll be doing
- Mission-driven development with a 6-week development cycle
- High level of independence and trust, you decide how the implementation is done
- Working independently in a team and delivering high-quality code in a timely manner
- Building and improving our RESTful and RPC-based APIs to be consumed by various applications (and end-users!)
- Building reusable code and libraries for future use
- Optimizing the application for maximum performance and scalability
- Implementing security and data protection functionalities
- Designing and implementing data storage solutions
- Building out integrations with help desk and analytics platforms
- Performing code reviews and providing feedback to your peers
- Writing automated tests
What you'll bring to the role
- At least 5 years of experience with a focus on back-end development
- Experience with programming languages like Go, Python, or Java
- Strong understanding of SQL and database technologies
- Working experience with cloud-native technologies like Kubernetes and Docker
- Experience with Google Cloud Platform or Amazon Web Services
- Comfortable with working remotely in English across departments
- Excellent written and spoken communication skills
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