IT Outsourcing Director

IT Outsourcing Director

Advanzia Bank

Munsbach, Luxembourg

ABOUT THE JOB

The IT Outsourcing Director is part of the IT Services Department, which supports the daily operations of the bank’s production environment, including project implementation, Enterprise Architecture, Data Management and IT Outsourcing Management. The IT Outsourcing Director will have the strategic and operational responsibility for the following activities:

  • Communicate with Project and Business Engineering teams to understand business and service requirements;
  • Define service level agreements with providers and communicate with IT Services and DevOps;
  • Monitor and maintain quality of delivered services and develop improvement plans as required;
  • Build and maintain provider relationships and keep a market overview of existing service providers;
  • Define, together with the Architect, RFP checklists and parameters for outsourcing provider selection, including IT risk assessment and mitigation plans;
  • Manage invoicing using the internal accounting software and ensure budget follow-up;
  • Work with the existing teams to develop service and process improvement and alignment plans;
  • Mentor and influence team members in terms of service management mindset development and processes.

ABOUT YOU

  • Holder of a degree in Information Technology;
  • Strong background and experience in a similar role at a strategic level;
  • In-depth expertise of local providers market and CSSF regulations (12/552, 17/654 & 19/714);
  • Relevant ITIL, COBIT or similar Service Management certifications are an asset;
  • Fluency in English, any additional European language is an advantage.

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© EuroJobsites 2020

EuroJobsites is a registered company number: 4694396 VAT number: GB 880 9055 04

Registered address: EuroJobsites Ltd, Unit 8, Kingsmill Business Park, Kingston Upon Thames, London, KT1 3GZ, United Kingdom

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