Senior Professional Services Architect Customer Success
Senior Professional Services Architect Customer Success
Tradeshift
London, United Kingdom
Role
- Team with one or more Professional Services Engagement Managers to make multiple simultaneous enterprise customer implementations successful;
- Own the setup, configuration, integration (interface mapping,connectivity and connectors), testing (i.e., SIT and UAT support), migration and troubleshooting of the customer solution;
- Support the Professional Services Engagement Manager in designing the best possible technical solution for the customer;
- Consult with customers’ IT resources on how to best integrate their ERP with Tradeshift;
- Support the Professional Service Engagement Manager and Customer Success Manager in delivering technical demos and trainings for internal/external useInterface with customer team members in Procurement, Finance, IT, and Shared ServicesTeam with Product, Customer Service Engineering, and Support to identify and resolve blockers;
- Own and participate in customer facing meetings;
- Contribute to the development of Delivery’s methodology, knowledge base, and tools.
What a day is like
A great opportunity for technical minded individuals to work on implementation as well as influence the future enhancements of the Product. The individual should be able to provide confidence to clients by articulating the solution and how it would be implemented.
Qualifications
You’re perfect for this role if you:
- Optimally you have a Master's degree in Business or Computer Science;
- 2- 5 years experience doing software implementations for external customers as part of a consulting or software company;
- Skilled, efficient, resourceful and tenacious problem solver of technical issues;
- Effectively communicates on technical topics with technical and non-technical people;
- Driven to make customers successful, regardless of challenges or obstacles;
- Has a clear interest in, and acumen with, technology;
- High energy; thrives in complex, challenging and sometimes stressful situations;
- Demonstrates creative problem solving abilities;
- Demonstrates ability to learn new technologies and business requirements;
- EERP integration or implementation, ETL/interface mapping, SQL, ANSI X12, and/or EDIFACT experience and/or EDI knowledge, skills in json/JavaScript, XML and File Transfer ProtocolsTransfer Protocols;
- Ability to travel 2-3 days per month.
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