Senior UX Researcher
Senior UX Researcher
Cisco Systems
Dublin, Ireland
About the Role:
As a member of The Design Group (TDG) at Cisco Webex, you will push your creative, problem-solving and people skills to the fullest. The collaboration technology group at Cisco Webex is transforming the connections between people and information that they need to share which is critical to better business. We improve collaboration with technology that empowers people to engage and innovate – anywhere and on any device.
What you will do:
- Work with product managers, designers and engineers to assess project needs and develop appropriate research plans to support their objectives. You will be responsible end-to-end for studies from proposing a methodology to delivering results;
- Conduct usability studies, using both in-person and remote testing methods;
- Conduct field studies studying different user personas with customers;
- Conduct and analyze survey results to triangulate with qualitative findings;
- Work closely with data analysts to integrate qualitative research methods with ongoing quantitative research such as surveys, servers logs;
- Assess the need for alternative research methods (e.g., participatory design, card-sorting), and plan accordingly;
- Think strategically about incorporating user research best practices into product development;
- Evangelize best practices for research across the company;
- Manage third party research vendors as needed.
About you:
- You have 7 plus years of experience conducting high quality user experience research, incorporating both qualitative and quantitative methods in a corporate setting;
- You have experience in conducting exploratory research, usability testing, and surveys;
- You have a good understanding of statistics, are a master in survey research from writing surveys to conducting analysis;
- You also work well with others, and have solid instincts about when to hold the line on methodological rigor, and when to adapt to the changing demands of a project. Most importantly, you approach your work with a sense of genuine curiosity and a willingness to try out new methods;
- You are willing to experiment with new ways of conducting user research, and can work well in a fast paced environment;
- You are a good presenter and facilitator, have experience presenting your findings to executives and stakeholders;
- You have excellent verbal and written skills. You are able to persuade others of your good ideas;
- You are up to speed in the latest design trends on both web and mobile;
- You have a strong work ethic. You have a solid process, while being focused on outcomes;
- You have a Bachelors, Masters or PhD degree in HCI, Psychology, Sociology or related field.
Pluses:
- Have experience conducting user research for enterprise applications;
- Have experience conducting benchmarking studies;
- Have experience designing and analyzing large-scale surveys;
- Have experience with card sorting or tree testing.
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