Consults regarding technical CRM solutions especially within the IT department and advises project managers, service managers and business consultants regarding technical questions and possible solutions. Reports to the team lead and department manager or project managers, esp. on defined KPIs, including analysis or root cause analysis in case of technical system failures;
Configures and implements technical CRM changes and enhancements of existing developments according to business requirements ensuring high quality and proper data consistency;
Implements and customizes technical CRM solutions and processes and ensures technical service delivery through continuous knowledge exchange and best practice implementations. Participates in projects, gives technical advice and performs technical implementations;
Ensures efficient delivery of CRM application services to OMV Downstream Group; guides and advises the internal and external technical resources for project and application support;
Challenges vendors from technical point of view (system setup, experience based on OMV specific technical system setups, etc.) and performs technical evaluations in tender processes;
Continuously works on technical and innovative improvement of CRM application services and systems as well as maintains technical documentation according to the company’s standards.
Min. Master Degree in Business Informatics;
Min. 7 years post Master´s work experience;
Comprehensive knowledge of business procedures and processes in respective area and latest technical trends/solutions;
Extended experience in CRM Applications in a large-scale environment;
Deep knowledge on industry standards (TOGAF);
Excellent knowledge of IT and OT systems;
Solid understanding of data analysis and IT solution specification;
Strong Downstream business know-how;
Comprehensive understanding of value drivers of OMV, OMV Downstream in particular.