As an advisory and expert ITIL manager, you enable the engineers and actively reshape the IT organization to become more effective, more efficient, and more productive.
You are part of the support organization within ITS. You are not part of a squad, but operate across squads, within a specific domain, or within a central team of people with a common role, operating across domains. More specifically, you will endorse one of the following roles: User Access manager (UAM), Service level manager (SLM), Change Manager, Central Major Incident Manager (CMIM), Software asset manager (SAM), Process manager, capacity manager or chapter lead
The ITIL manager reports to the chapter lead or ITAL/ITL.
A colleague with a talent for taking it on and making it happen, enthusiasm for helping others to be successful and a knack for always being a step ahead. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems.