You will be part of Cisco in the organization of Placetel and you will work with our Placetel service team. The service team is responsible for all after sales activities and customer incidents.
The Head of Customer Support is leading the Customer Support Team and is responsible to transfer the strategy of Cisco Placetel into the team. Furthermore you are the contact person for all service questions regarding our customers. You help our customers to solve incidents mainly by phone or answering on tickets. Your success wil reflect in long term customer relationships and satisfaction.