NATO Body: NATO Communications and Information Agency (NCI Agency)
Salary (Pay Basis): 7,839.42Euro (EUR) Monthly
We are the NATO's IT Agency serving 29 nations by defending its networks, and providing real life support to its operations and missions. We are working around the clock safeguarding the freedom and security of nearly 1 billion citizens.
If you have extensive experience in the design, implementation, support, testing and maintenance of formal, informal messaging and UCC tools (services and applications), if you can prove project management experience and if you have excellent leading skills, and if would like to join an enthusiastic and dynamic team, we are definitely looking for you!
The NCI Agency is currently seeking a Service Area Owner (UCC) to assure delivery and integrity of CES UCC services, regardless of where the technology components, processes or professional capabilities reside.
The Core Enterprise Services (CES) Chief is accountable for planning and executing the full lifecycle management activities (design, transition and operations) for the identified area of responsibility. CES provides generic, domain independent, technical functionality that enables and facilitates the operation and use of Information Technology resources. CES services (including: subject matter expertise; software engineering; acquisition; operations and maintenance; and, disposal) are provided in the following technical areas: communication and collaboration, web and information services, infrastructure storage and processing, infrastructure networking, composition and mediation, and managed desktop and end user device services. Services are provided throughout the lifecycle to both internal and external customers.
All services under the responsibility of the CES Service Line are under the responsibility of the SL Chief who is the Service Owner (SO). They are grouped around several service areas, with ‘Unified Communication and Collaboration’ (UCC) being one of these service areas. The services assigned to the Service Area Owner (SAO) are, within each Service Area, further allocated to Service Delivery Managers who report to the SAO.
Within the CES SL, SAO for UCC services is responsible for the transition, delivery, improvement, integrity, and retirement of the services in the UCC service area. These services are: Military Messaging, informal E-MAIL (including Galsync), NATO Enterprise MetaDirectory, and Microsoft ID Management (MIM), and office instant messaging as well as office desktop-based videoconference services (Skype for Business). In addition, the incumbent provides guidance to the development of new services in the UCC service area and supports their transition into operation.
Under the direction of the SL Chief, the incumbent will perform duties such as the following:
You will be required to hold a Master of Science (MSc) degree in a related discipline at a nationally recognised/certified University, and 8 years post-related experience or a Bachelor of Science (BSc) degree in a related discipline at a nationally recognised/certified University, with 10 years post-related experience. Exceptionally, the lack of a degree may be compensated by a lower academic qualification combined with the demonstration of particular abilities or experience of relevance to this post, or with military experience in a related subject.
In addition to at least 8 years’ relevant experience, you will need to prove:
It is considered desirable if you can demonstrate experience with:
Most of the work of the NCI Agency is conducted in the English language, and therefore a thorough knowledge of English, both written and spoken, is essential and some knowledge of French is desirable.
NCI Agency normally offers contracts of employment of a definite duration, not exceeding three years. Contracts may be for less than three years as required to support short-term projects, meet uncertainty with respect to the business outlook, staff performance and other factors.
Definite duration contracts may be extended for further periods. When extending contracts, the following is taken into consideration:
Serving civilian members of NATO will be offered a contract in accordance with the NATO Civilian Personnel Regulations.
The first six months of definite duration contracts are a probationary period. During this period the staff member's work is assessed to ensure that he/she has the ability to carry out the duties of the post. At or before the end of the probationary period, the staff member will be notified in writing that the appointment is confirmed or terminated or, in exceptional cases, that the probationary period is extended.
To learn more about NCI Agency and our work, please visit our website.
Please note that due to the Agency’s transition into a new structure in the near future, this post may be subject to transfer to one of our other locations, as well as to a change of reporting lines. The final decision will be made at the time of a firm offer.
The Agency’s recruitment team advises you that due to the large volume of applications it receives the screening process may take up to 2 months after closing date. We appreciate your patience.