Service Area Owner

NCIA - NATO Communications and Information Agency

Service Area Owner

NCIA - NATO Communications and Information Agency

Mons, Belgium

NATO Body: NATO Communications and Information Agency (NCI Agency)
Schedule: Full-time
Salary (Pay Basis): 7,839.42Euro (EUR) Monthly
Grade: A.4

Description:

We are the NATO's IT Agency serving 29 nations by defending its networks, and providing real life support to its operations and missions. We are working around the clock safeguarding the freedom and security of nearly 1 billion citizens.

If you have extensive experience in planning, design, system engineering, implementation and operation and maintenance of large IT international projects; if you can demonstrated experience in leading multinational teams in matrix environment, and if would like to join an enthusiastic and dynamic team, we are definitely looking for you!

The NCI Agency is currently seeking Service Area Owners to lead the implementation, continuous delivery, and improvement of the NATO maritime/land/air non-SATCOM wireless communications and Static Network Voice and Video Services and Capabilities.

Role Responsibilities

The mission of the NCI Agency Network Services and IT Infrastructure (NSII) Service Line is to provide full lifecycle IT-Services and Capabilities to NATO Sponsors in the areas of Satellite Communications (SATCOM), Static Networks, Voice and Video (NV2), Deployable Operational CIS (OPS), and Wireless & Maritime (WM).

Under the leadership of the Service Area Owner (SAO), the WM Service Area supplies the facilities, skills and competencies required for full life-cycle support of radio systems, wireless networks, and other wireless non-satellite communications infrastructure that connect NATO static and deployed forces, with primary focus on deployed maritime forces.

Therefore, the mission of the WM SAO is the implementation, continuous delivery, and improvement of the NATO maritime/land/air non-SATCOM wireless communications Services and Capabilities.

Under the leadership of the Service Area Owner (SAO), the NV2 Service Area supplies the facilities, skills and competencies required for the full life-cycle support of those Services and Capabilities that connect NATO static and deployed forces, with priority to NATO Missions and Exercises.

Therefore, the mission of the NSII NV2 SAO is the implementation, continuous delivery, and improvement of the NSII NV2 Services and Capabilities to the NATO Sponsors.

Under the direction of the NSII Service Line Chief, but largely under own initiative you will perform duties such as the following:

For Maritime and Wireless SAO position:

Assume responsibility for the entire lifecycle of all wireless and maritime services under the ownership, management or administration of the NCI Agency in collaboration with internal and external Service Area Owners; these include, but may not be limited to:

  • the NATO High-Frequency (HF) Broadcast, Maritime-Rear-Link, and Ship-Shore (BRASS) service;
  • Very-Low-Frequency (VLF) Submarine Broadcast Service;
  • Ground-Air-Ground (GAG) services (Voice and Data) in support of the Air Command and Control System (ACCS) or Joint Intelligence, Surveillance and Reconnaissance (JISR);
  • In-Port-Connectivity (IPC) services.

For NV2 SAO position:

Assume responsibility for the entire lifecycle of all Static Network, Voice and Video Services under the ownership, management or administration of the NCI Agency in collaboration with internal and external Service Area Owners; these include, but may not be limited to:

  • NATO Static Network Services for Data Transmission, Routing, Switching and Transport;
  • NATO Voice Services;
  • NATO Video Services;
  • All Services are provided over several Security Domains;
  • Assume responsibility of the NSII support to the Agency Missile Defence Command and Control (AMDC2) Directorate.

For both SAO positions:

  • Ensure that ongoing End-to-End (E2E) service delivery and support meet agreed customer requirements and expectations;
  • Work with Customer Relationship Management to understand and translate customer requirements into activities, measures or service components that will ensure that we, NSII, as the service providers can meet those requirements;
  • Ensure consistent, appropriate communication with customer(s) for service-related enquiries and issues;
  • Act as NSII SAO, leading and managing your NSII Service Area team in order to ensure provision of world-wide mission critical services as per the agreed Service Level Targets with our NATO customers;
  • Assist in defining service models and in assessing the impact of new services or changes to existing services through the Service Portfolio Management process;
  • Liaise with the appropriate process owners throughout the service lifecycle;
  • Acquire data, statistics and reports for analysis in order to facilitate effective service monitoring and performance;
  • Represent the service area internally and externally to the organisation;
  • Understand the service assets and underlying infrastructure components linked to a service;
  • Act as the POC for escalation (notification) for major incidents relating to the service area;
  • Ensure that the service entry in the Service Portfolio, and the associated Service Catalogue(s) is accurate and is maintained;
  • Participate in negotiating Service Level Agreements (SLA – external to the Agency) and Operational Level Agreements (OLA – internal within the Agency) relating to the service area;
  • Identify opportunities for service improvements, discussing these with the customer for inclusion in the Continual Service Improvement (CSI) register or for raising Requests for Change (RFCs as appropriate. Work with the CSI manager to review and prioritise )service improvements as appropriate;
  • Produce and implement Service Improvement Plans to make enhancements to the service area;
  • Direct the assigned Project Managers and when required act as Principle Project Manager for the planning, implementation, management, and transition of assigned projects and in accordance with the appropriate NATO regulations and NCIA project management policies and procedures;
  • Development of procurement strategy, benefit risk analysis, and business case in order to support and secure sponsor acceptance and funding;
  • Execute the necessary Quality Assurance functions essential to the successful delivery of capability and services;
  • Deliver projects that provide new or improved services within defined Time, Cost and Quality tolerances;
  • Participate in other project management related activities;
  • Undertake relevant technical support activities;
  • Deputize for higher grade staff;
  • Performs other duties as may be required.

Person Specification

Qualifications Required:

You will be required to hold a Master of Science (MSc) degree in a related discipline at a nationally recognised/certified University, and 8 years post-related experience or a Bachelor of Science (BSc) degree in a related discipline at a nationally recognised/certified University, with 10 years post-related experience. Exceptionally, the lack of a degree may be compensated by a lower academic qualification combined with the demonstration of particular abilities or experience of relevance to this post, or with military experience in a related subject.

You must hold a recognised and valid formal Project Management certification, such as PRINCE2 or Project Management Professional. The lack of formal qualifications can be compensated by the demonstration of expertise and experience in the domain.

It will be considered an asset if you possess formal qualifications in programme management (MSP) and or project management control methodology.

Experience Required:

In addition to at least 8 years’ relevant experience, you will need to prove:

  • Knowledge and experience in state-of-the-art technologies relevant to the work, i.e., radio-transmission systems design and implementation, automated radio-controls and protocols, Multi-Protocol Label Switching, IP routing and switching, Voice and Video systems design and implementation, bandwidth management, network design, wireless networking, and familiarity with related international/commercial/industrial standards;
  • Knowledge of and experience with Static Network, Voice and Video Commercial Off the Shelf (COTS) Products and Industry;
  • Recent extensive experience (at least eight years) in the successful Project Management of major C4ISR acquisition and/or development projects for a large organization;
  • Extensive track record in the management of assigned operational and project staff, in leading project teams, and in sponsor negotiations;
  • Proven ability to communicate effectively orally, using tact and diplomacy, and in writing with good briefing skills.

It will be highly desirable for you to be able to demonstrate:

  • Proven success as a project team manager/leader in C4ISR acquisition projects;
  • Proven success as an operational team manager;
  • Knowledge of NATO or national governmental acquisition policy and procurement procedures;
  • Knowledge of ACT, ACO and NATO responsibilities and organisation;
  • Prior experience of working in an international environment comprising both military and civilian elements;
  • Technical leadership experience.

Competencies Required:

  • Creating and Innovating - Produces new ideas, approaches, or insights; creates innovative products or designs; produces a range of solutions to problems;
  • Leading and Supervising - Provides others with a clear direction; motivates and empowers others; recruits staff of a high calibre; provides staff with development opportunities and coaching; sets appropriate standards of behaviour;
  • Deciding and Initiating Action - Takes responsibility for actions, projects and people; takes initiative and works under own direction; initiates and generates activity and introduces changes into work processes; makes quick, clear decisions which may include tough choices or considered risks;
  • Relating and Networking - Easily establishes good relationships with customers and staff; relates well to people at all levels; builds wide and effective networks of contacts; uses humour appropriately to bring warmth to relationships with others;
  • Planning and Organising - Sets clearly defined objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organises resources needed to accomplish tasks; manages time effectively; monitors performance against deadlines and milestones;
  • Adhering to Principles and Values - Upholds ethics and values; demonstrates integrity; promotes and defends equal opportunities, builds diverse teams; encourages organisational and individual responsibility towards the community and the environment.

Language Skills:

Most of the work of the NCI Agency is conducted in the English language, and therefore a thorough knowledge of English, both written and spoken, is essential and some knowledge of French is desirable.

Travel:

  • Business travel to NATO and national (NATO and non-NATO) facilities as well as frequent travel between the NCI AGENCY offices;
  • May be required to undertake duty travel to operational theatres inside and outside NATO boundaries.

Contract

NCI Agency normally offers contracts of employment of a definite duration, not exceeding three years. Contracts may be for less than three years as required to support short-term projects, meet uncertainty with respect to the business outlook, staff performance and other factors.

Definite duration contracts may be extended for further periods. When extending contracts, the following is taken into consideration:

  • Renewal is in the interest of the Agency;
  • Staff member's desire to remain with the Agency;
  • The financial situation provides sufficient funding for the post held;
  • The skills, competencies and behaviours, potential and work experience of the staff, versus the requirements of the Agency's work and/or availability of funding;
  • Staff member has served the Agency with performance to the required standard as defined by the Agency;
  • Staff member's deployability to operational theatre;
  • Serving civilian members of NATO will be offered a contract in accordance with the NATO Civilian Personnel Regulations.

The first six months of definite duration contracts are a probationary period. During this period the staff member's work is assessed to ensure that he/she has the ability to carry out the duties of the post. At or before the end of the probationary period, the staff member will be notified in writing that the appointment is confirmed or terminated or, in exceptional cases, that the probationary period is extended.

What do we offer?

  • Excellent tax-free salary, including (where eligible) expatriation household and children's allowances and additional privileges for expatriate staff;
  • Education allowance for children (where appropriate) and an excellent private health insurance scheme;
  • Generous annual leave and home leave (if eligible);
  • Retirement Pension Plan.

To learn more about NCI Agency and our work, please visit our website.

Please note that due to the Agency’s transition into a new structure in the near future, this post may be subject to transfer to one of our other locations, as well as to a change of reporting lines. The final decision will be made at the time of a firm offer.

The Agency’s recruitment team advises you that due to the large volume of applications it receives the screening process may take up to 2 months after closing date. We appreciate your patience.

Apply Now

Don't forget to mention EuroTechJobs when applying.

Share this Job

© EuroJobsites 2019

EuroJobsites is a UK registered company number: 4694396 VAT number: GB 880 9055 04

Registered address: EuroJobsites Ltd, Unit 8, Kingsmill Business Park, Kingston Upon Thames, London, KT1 3GZ, United Kingdom

Newsletter | Recruit | Advertise | Privacy | Contact Us

© EuroJobsites 2019

EuroJobsites is a UK registered company number: 4694396 VAT number: GB 880 9055 04

Registered address: EuroJobsites Ltd, Unit 8, Kingsmill Business Park, Kingston Upon Thames, London, KT1 3GZ, United Kingdom

This website uses cookies to make your experience better. Continued use of this website means you accept our cookie policy.  Accept Cookies