IT Specialist (with English and Danish)

IT Specialist (with English and Danish)

Lundbeck

Krakow, Poland

Your job and key responsibilities

IT Specialist is responsible to provide support to Lundbeck employees and external consultants worldwide by ensuring restoration of normal service as quickly as possible with minimum disruption to the business.

  • Registers and classifies and resolves received incidents and service requests; including assessment of impact and urgency;
  • Ensures incidents and service requests are immediately updated when progress occurs and users are informed if needed;
  • Assigns incidents and service requests that are unresolved at 1st level to 2nd or 3rd level support functions and vendors with detailed information;
  • Reports all critical and high priority incidents based on defined process and instructions;
  • Contributes to meeting defined targets, KPI’s and goals;
  • Performs user and access administration tasks (AD, Exchange, SAP, Lundbeck Apps);
  • Provides local IT support for employees in GBS office, including support, setup and installation of OS/Hardware;
  • Contributes to delivery of Level 1.5 support for selected applications (SAP, EDMS, Sharepoint) or supports process area (Knowledge management, Service Request management;
  • Contributes to identifying and driving implementation of any areas of improvement that help maximize the efficiency and effectiveness of Service Desk service delivery;
  • Contributes to Knowledge documentation and KBA updates;
  • Acts as Information Manager ensuring accurate and on-time communication to Team Members, N-level teams and End Users;
  • Acts as Incident Manager proactive monitoring all active IT incidents ensuring on target resolution;
  • Provides training for new Service Desk personnel.

Qualifications

Our preferred candidate has the following personal and professional qualifications:

Professional experience

  • Professional experience: min 2 years, preferably with end user support in an international service desk;
  • Fluent English (min C1);
  • Very good knowledge Danish (min B2);
  • Working knowledge of key IT processes around service delivery and operations, especially Incident Management, Knowledge Management, and Service Request Management;
  • Very good knowledge of Windows 7/10, Active Directory, SharePoint, Office365, MS Office 2016, ITSM system;
  • Excellent analytical and problem-solving skills;
  • Technical understanding and desire to learn more.

Personal competences:

  • Positive attitude and maturity;
  • Team player;
  • Able to work efficiently in multinational & virtual team;
  • Ability to deliver at high speed and cope with stress.

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© EuroJobsites 2018

EuroJobsites is a UK registered company number: 4694396 VAT number: GB 880 9055 04

Registered address: EuroJobsites Ltd, Unit 8, Kingsmill Business Park, Kingston Upon Thames, London, KT1 3GZ, United Kingdom

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