ACS Advanced Support Engineer - Database

ACS Advanced Support Engineer - Database

Oracle

Lysaker, Norway

Preferred Qualifications

The Advanced Customer Services(ACS) practice is looking for Advanced Support Engineers working within ACS to deliver proactive and reactive technical support to customers.

The Advanced Customer Services (ACS) practice is a unit within the Oracle Norway Customer Service Organisation that establishes long term relationships with many of Oracle's largest Norwegian customers through annuity-based support contracts. Advanced Support Engineers working within ACS deliver proactive and reactive technical support to these customers, assisting them to maximise the stability, availability and performance of their critical business systems. Advanced Support Engineers work mainly on customer sites with occasional opportunities to work from home or from our Oslo office.. Training is provided to ensure Advanced Support Engineers maintain an up to date knowledge of Oracle products and services.

RESPONSIBILITIES:

  • Proactively working with ACS customers to ensure their successful deployment of the Oracle Database Server
  • Technical assistance with software installations
  • Performance assessments and tuning
  • System configuration health checks
  • Upgrade and implementation planning and advice Patch management
  • Proactively alerting customers to product developments and issues Delivering technical presentations
  • Delivering reactive onsite technical support in a timely manner
  • Problem analysis and investigation
  • Providing and verifying problem workarounds or patches
  • Researching and responding to technical enquiries
  • Forming effective professional relationships with Oracle Technical Account Managers, Oracle Product Support and customer staff, at all levels, to ensure customer satisfaction with Oracle's products and support organisation.

EXPERIENCE:

  • Hands-on experience with Oracle9i, 10G and 11g and Real Application Clusters (RAC) essential
  • Hands-on experience of any of the following a definite advantage
  • Database performance tuning, Oracle Advanced Queuing, Oracle Streams ,Oracle Dataguard, Oracle Recovery Manager, Oracle 11g Database ,Oracle 10g Database,Oracle Enterprise Manager,Oracle 9i/10g Application Server
  • Strong Unix and Linux skills essential, additional Windows skills useful.
  • Exadata skills are advantage

PERSONAL PROFILE:

  • Proven experience installing, configuring, administering and tuning Oracle databases – preferably gained in a production environment
  • Excellent problem solving and analytical skills
  • Self motivated and resourceful
  • Excellent written and verbal communication skills
  • Ability to work as a team player as well as on own initiative
  • Ability to work under pressure in escalated situations
  • Good presentation skills
  • Willingness to work on customer sites anywhere within Norway
  • Full Norwegian driving licence Oracle Certified Professional qualification an advantage.
  • Fluent Norwegian

Detailed Description and Job Requirements

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As an Advisory Systems Engineer, you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management. Further, the Advisory Systems Engineer is sought by customers and Oracle employees to provide expert technical advice.

Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the absolute highest levels of customer satisfaction. Both a Bachelor*s and Master*s degree in Computer Science, Engineering or equivalent experience 8 years related experience prior to taking this position. In addition, experience with Oracle*s core products, applications, and tools.

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© EuroJobsites 2018

EuroJobsites is a UK registered company number: 4694396 VAT number: GB 880 9055 04

Registered address: EuroJobsites Ltd, Unit 8, Kingsmill Business Park, Kingston Upon Thames, London, KT1 3GZ, United Kingdom

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