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Test & Quality Management Manager

Capgemini Belgium

Diegem, Belgium

Formal Education

  • Higher Education or equivalent through work experience at that level.

Experience

  • at least 5 years of experience in test management for large framework contracts or Quality Management.

Training

  • TMap Next, ISTQB or an equivalent widely accepted Test Management methodology suitable for the client environment;
  • Test Techniques.

Languages

  • English;
  • Dutch or French.

Knowledge

  • Quality Management including Quality Assurance & Quality Control;
  • Test Management:
    • expertise in full project and delivery lifecycles;
    • applies most appropriate methods to meet client needs.
  • Defect Management;
  • Test Process Improvement;
  • Test Techniques:
    • defines and analyses testing methods;
    • advises on best fit solutions and techniques.

Talents

  • Client Value & Service Excellence:
    • develops responsive solutions that add value to the business by focusing on the needs, concerns and priorities;
    • synthesises multiple requirements, ideas and solutions in order to manage complexity and deliver synergies.
  • Flexibility: Recognises when alternative perspectives are required and facilitates the appropriate meetings;
  • Initiative: Takes a proactive, self-reliant approach, identifying and seizing opportunities and taking decisive action;
  • Resilience:
    • adjusts positively to situations that involve rapidly changing tasks, shifting priorities, simultaneous demands or transitions into new assignments;
    • demonstrates the ability to recover strength, fortitude and motivation quickly in the face of adverse outcomes.
  • Interpersonal Understanding: Demonstrates ability to empathize with colleagues and clients in order to better understand their needs or concerns;
  • Teaming/Working in teams;
  • Continuous Learning & Self Development: Keeps up to date with trends and developments in all areas of the Testing Lifecycle or Quality Management.

Skills

  • Attention to Detail: Applies thoroughness to all aspects of work performed;
  • Communicating:
    • creates, demonstrates and communicates Testing Vision/Strategy;
    • speaks knowledgeably of relevant testing methods and techniques during client discussions.
  • Reporting: Uses fact-based analyses and reports in a structured way;
  • Conflict Management: Works to avoid, early identify and resolve conflicts in a pro-active manner;
  • Decision Making and Judgement: Reaches conclusions and takes actions on the basis of thorough analysis and experience;
  • Influencing:
    • Demonstrates the ability to present ideas persuasively to provide insight, gain buy-in, and/or steer others to specific outcomes;
    • Conveys the authority and confidence necessary to establish credibility and drive results.
  • Presentation: Brings ideas and thoughts in a clear focused manner using effective verbal and nonverbal communication techniques and listens to others in return;
  • Managing and Controlling: Wide experience in test projects in diverse environments, leadership capacities and a knowledge of both development methods and project management methods enable the Test Manager to manage large test processes;
  • Planning and Organisation: Develops short, medium and long-range plans that are comprehensive, realistic and effective in meeting task, service, project, organisation unit or program goals;
  • Organisational awareness: Assesses client needs, requirements, preferences and expectations;
  • Technology Awareness: Keeps up to date with overall trends and changes in the technology market and in detail with those that are relevant to one's area of professional expertise;
  • Negotiation;
  • Continuous Improvement:
    • Assesses the impact of a variety of functional solutions for the client business;
    • Creates and maintains appropriate documentation to support the delivery of defined improvements.
  • Diplomacy;
  • Ability to work in an international/multi-cultural environment.

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