Founded in 1999 and premium listed on the Main Market of the London Stock Exchange, Playtech is a technology leader in the gambling industry with over  7,000 employees across 20 countries. 

Playtech is the gambling industry's leading technology company delivering business intelligence-driven gambling software, services, content, and platform technology across the industry's most popular product verticals, including, casino, live casino, sports betting, virtual sports, bingo, and poker. 
 
Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Recognizing differences and ensuring our processes are transparent is the core of Playtech’s overall commitment to responsible business practices. 

PLAYTECH MANAGED SERVICES

Established in 2007 in Sofia, Bulgaria, Playtech Management Services, a company of Playtech Group has grown into a thriving hub of over 470 dedicated professionals, fostering a culture of collaboration, respect, and support. Specializing in customer support and risk management services for leading gaming platforms worldwide, our teams boast industry-leading response times and expertise. At Playtech Managed Services, we prioritize the personal and professional development of our team members, offering opportunities for both horizontal and vertical growth. Our dedicated employees invest their time and expertise in our success, and in return, we invest our passion in them. We provide a fun, creative, rewarding, and inspiring environment where individuals have the freedom to express themselves.

Ready to level up your career? 

We are searching for a Business Analyst in the Research & Development (R&D) Department at Playtech Managed Services. The Business Analyst will play a crucial role in supporting our new product development initiatives. This role involves comprehensive involvement in documenting and crafting detailed manuals and guides for new products, ensuring a clear understanding and seamless implementation of these innovations across the company.

Your influential mission. You will...

• Spearhead the creation of comprehensive documentation, manuals, and user guides for new products developed by the R&D team.
• Collaborate with R&D and product development teams to understand product functionalities and features.
•  Analyze existing processes within the R&D department, identify areas for improvement, and propose solutions.
• Work closely with internal stakeholders to gather necessary information and feedback for documentation purposes.
• Assist in developing training materials for internal teams to ensure effective product usage and implementation.
• Review and ensure the accuracy and relevance of all documentation and guides produced.
• Liaise with various departments, including technical, marketing, and customer service teams, to ensure consistency in product knowledge and documentation.
• Manage documentation projects from inception to completion, ensuring timely delivery and adherence to company standards.
• Regularly update documentation based on user feedback and continuous product development.
• Ensure all documentation is in line with industry standards and company policies. 

Components for success. You... 

• Have a Bachelor’s degree in Business Administration, Technical Writing, Communications, or a related field.
• Have a minimum of 3 years’ experience in a business analysis or technical writing role, preferably within an R&D or product development environment.
• Have strong written and verbal communication skills and a keen eye for detail.
• Are proficient in documentation tools and software (e.g., Microsoft Office, Adobe Suite).
• Are familiar with .NET, MVC, React, Python and Java.
• Have the ability to understand and translate complex product information into clear, user-friendly documentation.
• Are experienced in project management and cross-functional collaboration.
• Are proactive and can work both independently and as part of a team.

You'll get extra points for... 

• Having an understanding of MS SQL, and Postgres queries.
• Knowing the gambling industry and Playtech products is a plus.

We are here to offer you:

• Competitive salary and remuneration package
• Annual performance bonus
• Supplemental health and dental insurance plan
• Life insurance
• Monthly food allowance
• Monthly utility allowance
• Wellness allowance
• MultiSport card
• 25 days of paid annual leave
• Employee Assistance Program (EAP)
• Other bonuses such as Refer-a-Friend, newlywed, baby bonus, etc.
• Company-sponsored seminars, training, social activities, and events

If this job opportunity interests you, please apply with your CV in English.

All applications will be treated with strict confidentiality.